Terms & Conditions

1. Definitions

The following definitions apply throughout these Terms and Conditions:

2. Acceptance of Terms

By using this website, submitting an enquiry, or engaging permataisa for consulting services, you indicate that you have read and accepted these Terms and Conditions in full. If you are engaging on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

Use of this website and engagement of our services is intended for business representatives who have reached the age of majority in their jurisdiction and have the legal capacity to enter into binding agreements. Personal use of this website for general information purposes is permitted without restriction.

3. Service Description

permataisa provides business consulting services to manufacturers, industrial firms, and commercial groups primarily based in Malaysia. Our engagements are analytical and advisory in nature. We help clients think more clearly about operational, financial, and structural questions — the decisions that follow remain with the client.

The three principal service offerings at the date of these Terms are as follows:

Services are available primarily to firms based in Malaysia. Engagements with firms based outside Malaysia may be accommodated at our discretion and subject to separate agreement on applicable terms.

4. Engagement Terms and Scope

Each engagement is governed by a written scope document or proposal issued before work commences. The scope document sets out the specific deliverables, timeline, fees, and any access or cooperation requirements from the client.

Scope changes: Any material change to the agreed scope — including additional site visits, expanded analytical coverage, or a change in the lead contact — should be raised with us as early as practicable. Where a scope change requires additional effort, we will set out the implications in writing before proceeding.

Client cooperation: The quality of our work depends in part on the cooperation and candour of the people we work with. We ask that clients make relevant staff available within the agreed timeline, provide access to the documents and data needed for the engagement, and raise concerns with us directly rather than allowing them to accumulate.

5. Fees and Payment

Fees are stated in Malaysian Ringgit (MYR) and are set out in the engagement proposal or scope document. The fees listed on this website reflect current standard pricing and are subject to confirmation in the engagement proposal.

Payment schedule: Unless otherwise agreed in writing, our standard payment schedule is 50% upon engagement confirmation and 50% upon delivery of the final report or conclusion of the engagement. For longer engagements, milestone-based schedules may be agreed in the scope document.

Payment method: Payment is accepted by bank transfer to the account details provided in the engagement invoice. Invoices are payable within 14 days of the invoice date unless otherwise stated.

Cancellation: If a client withdraws from an engagement after commencement, any fees paid in respect of completed work are non-refundable. Where work has not yet commenced, we will discuss a fair resolution based on the circumstances. permataisa reserves the right to suspend or conclude an engagement where invoices remain unpaid beyond 30 days.

6. Confidentiality

We treat all information shared with us in the course of an engagement as confidential. We do not discuss client affairs with third parties, use client data for purposes other than the agreed engagement, or retain confidential materials beyond the period set out in the engagement agreement.

Clients are likewise asked to treat the structure and contents of our deliverables as confidential and not to share them with third parties outside the client organisation without our prior written consent. This does not restrict clients from implementing recommendations or sharing findings internally.

Confidentiality obligations survive the conclusion of an engagement for a period of three years, except where disclosure is required by law or a regulatory authority.

7. Intellectual Property

The content of this website — including text, structure, and design — is the property of permataisa. You may view and use this website for your own lawful purposes. You may not reproduce, copy, or redistribute website content without our written permission.

Deliverables: Upon receipt of full payment, the client receives a non-exclusive licence to use the deliverables produced in the course of their engagement for internal business purposes. permataisa retains ownership of the underlying methodologies, frameworks, and analytical approaches used.

Where a client shares pre-existing documents, data, or materials with permataisa for the purposes of an engagement, the client retains ownership of those materials and grants us a limited licence to use them solely for the purposes of the engagement.

8. Website Use and User Responsibilities

You may use this website to read about our services, submit an enquiry, and access our legal documents. Use of this website for any unlawful purpose, for the purpose of harming others, or in any way that could damage, disable, or impair the website is not permitted.

When submitting information through the enquiry form, you represent that the information you provide is accurate and that you are authorised to share it. We will use your contact details only to respond to your enquiry and, if an engagement follows, for the purposes of that engagement.

9. Disclaimers

The content of this website is provided for general informational purposes. It does not constitute legal, financial, tax, or professional advice. You should not act on the basis of website content alone without seeking appropriate professional advice for your specific circumstances.

Our consulting services involve analysis and structured thinking. We exercise care and apply our best professional judgement in every engagement. However, we do not warrant that any particular outcome will result from following our recommendations, as business outcomes depend on many factors outside our control, including market conditions, internal execution, and decisions taken by the client.

This website is provided in good faith. We do not warrant that it will be available at all times, free from technical errors, or compatible with all devices and browsers.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, permataisa's total liability to a client in respect of any engagement shall not exceed the total fees paid by that client for that specific engagement.

We shall not be liable for any indirect, incidental, or consequential loss, including lost profits, lost revenue, or business disruption, whether arising from the use of this website or from our consulting services, even if we have been advised of the possibility of such loss.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under Malaysian law, including liability for fraud or wilful misconduct.

11. Indemnification

You agree to indemnify and hold harmless permataisa, its principal, and its associates from and against any claims, losses, or expenses arising from your breach of these Terms and Conditions, your misuse of this website, or any false or misleading information you provide to us in connection with an engagement.

12. Termination

Either party may conclude an engagement by giving written notice to the other. Where a client wishes to end an engagement early, fees for work completed to the date of notice remain payable. We will issue a final invoice reflecting work completed.

permataisa reserves the right to conclude an engagement where continued work would place us in a conflict of interest, where the client's conduct makes continued collaboration impracticable, or where agreed cooperation is not forthcoming after reasonable notice.

Clauses relating to confidentiality, intellectual property, limitation of liability, and governing law survive the conclusion of any engagement.

13. Dispute Resolution

We prefer to resolve any disagreement through direct conversation. If a concern arises in the course of an engagement, we ask that you raise it with us directly and allow us a reasonable opportunity to address it before taking any further steps.

If a dispute cannot be resolved informally, the parties agree to attempt mediation before pursuing any formal legal proceedings. Mediation may be conducted through a mutually agreed mediator or through a recognised mediation body in Malaysia.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any formal legal proceedings shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. General Provisions

Entire agreement: These Terms and Conditions, together with the engagement proposal or scope document, constitute the entire agreement between the parties and supersede any prior discussions or correspondence on the same subject.

Severability: If any provision of these terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

Waiver: A failure by either party to enforce any right under these terms does not constitute a waiver of that right.

Notices: Formal notices under these terms should be sent by email to [email protected] or by post to our registered address.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be reflected on this page with an updated effective date. For engagements already in progress, the terms in effect at the commencement of the engagement shall continue to apply unless both parties agree otherwise in writing.

16. Contact